Refund policy
Thank you for shopping with MNTD.
Please read this Return & Refund Policy carefully before placing an order.
Returns
MNTD does not accept returns once an order has been shipped or delivered.
As our products are helmet-specific and many are manufactured or prepared specifically for each order, we do not accept returns for:
- Incorrect helmet model selected by the customer.
- Change of mind.
- Incorrect orders placed by the customer.
- Products that are no longer required.
- Products delivered exactly as ordered.
Please carefully verify your helmet model before placing your order.
Order Cancellation
Orders may be cancelled only before they have been shipped.
Once an order has been dispatched, it cannot be cancelled.
If your cancellation request is approved before shipment, a full refund will be processed to your original payment method.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive:
- A damaged product
- A manufacturing defect
- The wrong product shipped by MNTD
- Missing items
please contact support.mntd.in@gmail.com within 48 hours of delivery.
After verification, we will provide a replacement or refund, where applicable.
How to Report an Issue
Email support.mntd.in@gmail.com with:
- Your order number
- Description of the issue
- Clear photos of the product
- A continuous unboxing video (mandatory)
Claims submitted without a valid unboxing video may not be eligible for replacement or damage claims.
Mandatory Unboxing Video
A continuous unboxing video recorded from the moment the sealed package is opened is mandatory for claims involving:
- Shipping damage
- Wrong product received
- Missing items
- Manufacturing defects
Claims submitted without an unboxing video may be rejected.
Manufacturing Characteristics
Our products are manufactured using high-quality 3D printing technology.
Minor layer lines, slight surface texture variations, or other cosmetic characteristics inherent to the 3D printing process are normal and are not considered manufacturing defects.
These characteristics do not qualify for replacement or refund.
Non-Eligible Claims
Replacement or refund requests will not be accepted for:
- Products that have been used or installed.
- Adhesive backing removed or partially applied.
- Products modified, painted, drilled or altered.
- Damage caused by improper installation, accidents, misuse or negligence.
- Normal wear and tear.
- Customer-selected incorrect helmet models.
- Clearance or promotional items unless defective.
- Gift cards.
Helmet Compatibility
Our chin mounts are designed for specific helmet models.
Customers are solely responsible for confirming compatibility before placing an order.
Orders placed for an incorrect helmet model are not eligible for cancellation after shipment, return, replacement or refund.
Refunds
Refunds are issued only when:
- An order is cancelled before shipment.
- MNTD approves a refund due to a verified manufacturing defect, shipping damage, or fulfilment error.
Approved refunds will be processed to the original payment method within 10 business days.
Depending on your bank or payment provider, processing times may vary.
Contact Us
Email: support.mntd.in@gmail.com