Shipping policy

Thank you for shopping with MNTD.

We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, sales, or peak periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

Metro Cities: 2-5 business days
Other Cities & Towns: 3-7 business days
Remote Locations: 5-10 business days

Delivery times are estimates only and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment.

Any promotional free shipping offers will be displayed on our website when available.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email or SMS containing your tracking details.

Please allow up to 24 hours for tracking information to become active after dispatch.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

MNTD is not responsible for delivery delays, failed deliveries, returned shipments, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned to us due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-dispatch.

Order Cancellation

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched, it cannot be cancelled and will be subject to our Return & Refund Policy.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delivery delays may occur due to factors beyond our control, including but not limited to:

Weather conditions
Natural disasters
Public holidays
Courier service disruptions
Government restrictions
High shipment volumes

MNTD is not liable for delays caused by third-party courier partners.

Damaged or Incorrect Deliveries

Please inspect your package immediately upon delivery.

If you receive a damaged package, defective product, or an incorrect item, please contact us within 48 hours of delivery at support.mntd.in@gmail.com.

A clear, continuous unboxing video recorded from the moment the sealed package is opened is mandatory for any shipping damage, missing item, or incorrect product claim.

Claims submitted without a valid unboxing video will not be eligible for replacement, refund, or damage claims.